These terms and conditions are designed to protect your rights as a user, and our rights as the creator of our software products. Please read them carefully before using the site or placing an order. If you have questions, please feel free to contact us.

Payment Options
  • We accept most major credit cards and paypal. The online payment transactions are managed and secured by Digital River GmbH (share-it!). If you are corporate customer within the EU, you can enter your VAT ID by clicking on Show More Input Fields > Add VAT ID during the check out process.
  • If you do not want to purchase with a credit/debit card or Paypal, we are glad to accept your purchase order. If you need a quotation, please contact us.  Payment will be required within 30 days via bank transfer. Once we receive the payment, we will send you the license key(s) within 5 business days.
Delivery
  • Our software products are delivered by download.
  • If you purchase with a credit/debit card or paypal, license keys are delivered electronically (on the website and email) as soon as the payment is processed.
  • If you purchase via purchase order, license keys will be sent via email as soon as payment has been received.
  • The purchased license key is used to unlock the software to full version. Internet connection is required for the license key to work.
Return Policy
  • Purchased license keys are not returnable nor refundable, except (1) you placed a duplicate order in error or (2) the refund is required by law.
  • We encourage you to try out the full functional demo versions prior to purchase.
Software Licensing and Upgrade
  • Our current software licenses are perpetual. We do not charge maintenance fee nor annual fee. You can use your purchased software licenses as long as you want. In addition, we offer free updates between minor revisions (for example, from version 10.0.1 to 10.0.2).
  • We offer significantly reduced prices for major version upgrades (for example, from version 8.0.47 to 10.0.3 or from 10.0.3 to 10.1.0).
  • It is not permissible to sell or transfer your license to a third party.
  • If you have purchased a single license, you may install the software on up to 3 computers, provided that only one installed copy may be used at a time.
Discounts 
  • We offer a 15% discount (exclude upgrade and classroom-licenses) to accredited educational institutions that grant academic degrees. Please contact us to obtain a discount code that can be applied during the checkout process.
  • We do offer volume discount for Processing Modflow X, The volume discount is applied automatically when you purchase from our online store.